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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
W

Wesley S.

Office Manager, Kalahari Holdings

Financial Services51-200 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 15 March 2025

Great software for bookkeepers and owners

Overall my experience has been excellent. From setup to daily use the platform is intuitive and well designed. It has significantly simplified my bookkeeping, saving time and reducing errors.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The ability to snap receipt photos on the go and then match them to bank transactions is excellent, and the financial records are easy to find.

Cons

Certain tasks are hidden behind multiple levels of menus, so it helps to know exactly what you are looking for.

Was this helpful? · 18
G

Grant JacobsVerified reviewer

Partner, Vaal Services

LinkedIn verified
Management Consulting51-200 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 9 March 2025

Time saver during tax season

Our team has benefited greatly from having all financial institutions, reporting and analysis in one easy to use hub. It is intuitive and the interface is friendly for first time users as well as our experienced accountants.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

The invoicing feature is professional, customisable and quick to send. Financial reporting is thorough yet easy to understand.

Cons

Certain tasks are hidden behind multiple levels of menus, so it helps to know exactly what you are looking for.

Was this helpful? · 18
E

Ethan D.Verified reviewer

Accounting Specialist

LinkedIn verified
Non-Profit Organization Management1 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 6 March 2025

Powerful software but easy to use

Our team has benefited greatly from having all financial institutions, reporting and analysis in one easy to use hub. It is intuitive and the interface is friendly for first time users as well as our experienced accountants.

Ease of use
4.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

The direct bank and credit card feeds drastically reduce manual entry. Once rules are set, categorisation becomes semi automated and reconciliations move from a tedious task to something you maintain continuously.

Cons

Too many prompts when printing. Printing an invoice takes a few more clicks than it should.

Was this helpful? · 17
A

Anika E.

CFO

Computer Software2-10 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 3 March 2025

QuickBooks Online will always be number one

Overall my experience has been excellent. From setup to daily use the platform is intuitive and well designed. It has significantly simplified my bookkeeping, saving time and reducing errors.

Ease of use
4.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Real time collaboration means multiple users can work in the file at the same time, and the integration ecosystem connects easily with payroll and payment processors.

Cons

Some of the more advanced features take a little time to discover.

Was this helpful? · 2
P

Pieter Pretorius

Executive Director, Drakensberg Holdings

Marketing and Advertising1 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 27 February 2025

Strong remote access and support

QuickBooks Online has consistently delivered positive results for my business, and the invoicing system is user friendly for my clients.

Ease of use
4.0
Customer service
3.0
Value for money
3.0
Functionality
4.0
Pros

Easy invoicing, bank feeds and expense tracking help keep our business organised and save us time each month.

Cons

The app is not fully in line with the desktop website and some functions are missing.

Was this helpful? · 9
L

Lindiwe P.Verified reviewer

Finance Manager, Anchor Solutions

LinkedIn verified
Management Consulting1 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 24 February 2025

The right solution for a mobile business

I run my firm on it and put most new clients on it. It is not flashy and it is not perfect, but it handles the day to day books for me and my clients really well.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

The invoicing feature is professional, customisable and quick to send. Financial reporting is thorough yet easy to understand.

Cons

Occasionally the platform feels slightly slow to load during peak times.

Was this helpful? · 21
L

Leonie Z.Verified reviewer

Partner, Kalahari Consulting

LinkedIn verified
Alternative Medicine1 employeesIrelandUsed: 1-2 years
4.0
Reviewed on 24 February 2025

Great all round accounting tool

Overall its been an ok product. The ease of use for beginners is something I would recommend as a starter product.

Ease of use
3.0
Customer service
4.0
Value for money
3.0
Functionality
4.0
Pros

It is relatively easy to learn and use, and there are plenty of online resources and videos to help.

Cons

The bank feed occasionally disconnects or matches to the wrong transaction, which slows down reconciliation.

Was this helpful? · 16
B

Braam Adams

HR Manager, Karoo Services

Construction1 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 18 February 2025

Solid cloud accounting for our team

A reliable, cloud based accounting system that handles core functions like invoicing, payments and bank reconciliation efficiently. The real time visibility into financials makes day to day work much more manageable.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

It integrates seamlessly with our other business tools and keeps our books clean at year end.

Cons

Some of the more advanced features take a little time to discover.

Was this helpful? · 13
N

Naledi K.Verified reviewer

Finance Manager, Highveld Consulting

LinkedIn verified
Automotive51-200 employeesAustraliaUsed: Less than 6 months
2.0
Reviewed on 13 February 2025

Frustrating at times

It does the job but the reports do not do much for us; the desktop version had far better report options.

Ease of use
3.0
Customer service
1.0
Value for money
2.0
Functionality
2.0
Pros

The sync with the bank for transactions is useful and it can be accessed from anywhere.

Cons

The reports are limited and hard to customise, and support staff often do not know how to help.

Was this helpful? · 20
B

Braam H.

Accounting Specialist, Protea & Associates

Non-Profit Organization Management1 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 10 February 2025

One place for all things business

It makes it easy to manage business finances in one place, from tracking expenses and income to sending invoices and running reports. Being able to log in from anywhere helps me stay on top of things.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Everything is in one place. It is simple to track income and expenses, send invoices and pull reports without a lot of extra steps.

Cons

Honestly not much. It does everything I need and they keep improving it.

Was this helpful? · 9