The software is fine, the pricing model is not
I bought Sage outright in 2007 and ran it for years on nothing but the odd upgrade. Now I rent the same product for more per year than the perpetual licence ever cost, and every renewal letter finds a new way to charge for what used to be included. The product still works, that has never been the complaint.
Dependable ledgers, our data going back seventeen years is all in there and accessible. Stock module suits a wholesaler. The bookkeeper knows it blindfolded.
Subscription pricing that rises relentlessly. Charged extra for users, extra for CIS, extra for currency on Standard. Support quality has declined while the price went the other way. We stay because moving seventeen years of history is the devil we do not know.
Sage Response— responded on 23 September 2025
Hello Bill, we are sorry the pricing changes have landed this way. The move to subscription funds MTD compliance, security updates and the new AI capabilities, but we would like to review your plan to make sure you are not paying for additions you do not use. Sage UK Customer Care