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QuickBooks Payroll

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Full service payroll that runs alongside QuickBooks with automatic tax filing and same day deposits

4.2Based on 110 reviews

Verified reviews for QuickBooks Payroll

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4.2

110 reviews

  • 5 ★
    56
  • 4 ★
    31
  • 3 ★
    15
  • 2 ★
    7
  • 1 ★
    1
Positive 79%Neutral 14%Negative 7%
Write a Review
L

Laura G.

Operations Manager, Cedar Co

Computer Software11-50 employeesUnited StatesUsed: 2+ years
1.0
Reviewed on 20 May 2026

Support failed us when it counted

The product assumes a bigger team than ours, and we spent months paying for capacity and tiers we did not need while the one time we needed real support it was not there.

Ease of use
1.0
Customer service
1.0
Functionality
1.0
Pros

The integration with the books was clean.

Cons

Total cost far too high for a small business.

Was this helpful? · 15
A

Andrew C.

Controller, Kingsley Studio

Manufacturing2-10 employeesUnited StatesUsed: 2+ years
3.0
Reviewed on 20 May 2026

Right for QuickBooks users, less so otherwise

Reliable for routine pay runs, but support struggled with anything out of the ordinary and the per employee pricing made it feel built for bigger teams than mine.

Ease of use
2.0
Customer service
3.0
Value for money
2.0
Functionality
3.0
Pros

Automated taxes work for standard situations.

Cons

Intro discount ending was a jump.

Was this helpful? · 20
P

Priya C.

HR Manager, Cascade LLC

Real Estate11-50 employeesUnited StatesUsed: 6-12 months
3.0
Reviewed on 15 May 2026

Solid engine, patchy help

The automated taxes and integration are genuinely good, but the value equation gets harder as you add people and realise the features you want need the top tier.

Ease of use
3.0
Customer service
3.0
Value for money
3.0
Functionality
4.0
Pros

Ties to QuickBooks accounting.

Cons

Total cost higher than expected for a small team.

Was this helpful? · 9
G

Gregory H.

Bookkeeper, Redwood Services

Accounting2-10 employeesUnited StatesUsed: 6-12 months
5.0
Reviewed on 10 May 2026

Automatic tax filing took my worry away

Between early starts and a rotating team, payroll used to be a Sunday night job I dreaded, and now it takes minutes while the taxes handle themselves in the background.

Ease of use
5.0
Customer service
5.0
Functionality
5.0
Pros

Direct deposit keeps the team paid on time.

Cons

Support was slow once on an unusual question.

Was this helpful? · 22
S

Sandra C.

Co-founder, Kingsley Services

Automotive2-10 employeesUnited StatesUsed: 1-2 years
3.0
Reviewed on 10 May 2026

Fine for standard payroll

The payroll itself works and the automated taxes are a relief, but when I had a genuinely tricky situation, getting proper help was frustrating and took far too long to resolve.

Value for money
3.0
Functionality
3.0
Pros

Direct deposit is reliable.

Cons

Support struggled with anything unusual.

Was this helpful? · 16
E

Emily Hartnett

Co-founder, Hartnett & Rowe Bakery

Food Production11-50 employeesUnited StatesUsed: 1-2 years
5.0
Reviewed on 9 May 2026

Payroll for a busy bakery, sorted in minutes

Between early starts and a rotating team, payroll used to be a Sunday night job I dreaded. Now it takes minutes, the taxes handle themselves, and because it is in QuickBooks the wage costs show up in our margins automatically, which has actually changed how we price.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Quick pay runs that free up my weekend. Automated taxes remove the worry. Wage costs flow into the accounts so I see true margins. Staff get their pay stubs themselves.

Cons

Per employee cost is noticeable with a bigger team. We would like same day deposit but that is a higher tier. Support was a little slow once.

Was this helpful? · 12
J

Jose P.

Finance Manager

Food Production11-50 employeesUnited StatesUsed: 1-2 years
3.0
Reviewed on 8 May 2026

Three stars, mostly on cost

Fine payroll when everything is standard, but our multi state situation exposed both slow support and a cost structure that was not designed for a small, seasonal crew.

Ease of use
3.0
Customer service
3.0
Value for money
2.0
Functionality
2.0
Pros

Employee self service is handy.

Cons

Very US focused.

Was this helpful? · 8
D

David H.

Accounting Manager, Crestview Solutions

Consumer Services51-200 employeesUnited StatesUsed: 6-12 months
4.0
Reviewed on 5 May 2026

Four stars, mostly on price

We manage payroll for several clients on it and it is dependable, the automated taxes save hours and everything ties to each client file cleanly. Switching between accounts could be smoother.

Customer service
3.0
Value for money
4.0
Functionality
4.0
Pros

Automated tax filing is a genuine relief.

Cons

Per employee cost grows with the team.

Was this helpful? · 9
A

Adam S.Verified reviewer

Managing Partner, Bellamy

LinkedIn verified
Legal Services2-10 employeesUnited StatesUsed: 2+ years
5.0
Reviewed on 3 May 2026

Reliable pay run every time

We were already on QuickBooks so adding payroll was obvious, and it has been, one login, one system, and every pay run posts to the books automatically with no double entry ever.

Ease of use
5.0
Value for money
5.0
Functionality
5.0
Pros

Year end forms generated automatically.

Cons

HR tools are useful but fairly basic.

Was this helpful? · 11
M

Michelle OvertonVerified reviewer

Practice Manager, Overton Dental

LinkedIn verified
Health, Wellness and Fitness11-50 employeesUnited StatesUsed: 2+ years
4.0
Reviewed on 27 April 2026

Reliable, simple and it never misses a filing

For a dental practice with a stable team, QuickBooks Payroll has been quietly reliable for years. It never misses a tax filing, the staff get paid on time every time, and because it is in QuickBooks the whole thing just works without me thinking about it.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Rock solid reliability, never a missed filing. Simple pay runs. Integrates with our accounts. Staff self service is well used. Automated taxes remove the worry.

Cons

Per employee cost creeps up with hires. Some features need the higher tier. Support is fine but not always fast.

Was this helpful? · 10