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Sage Intacct

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Cloud financial management for mid sized organisations that have outgrown small business accounting

Verified reviews for Sage Intacct

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4.3

28 reviews

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    13
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    11
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    3
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Positive 86%Neutral 10%Negative 4%
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M

Marcus DelaneyVerified reviewer

Finance Director, Harbourview Hospitality Ltd

LinkedIn verified
Hospitality201-500 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 22 March 2026

Powerful system, watch the renewal quote

Functionally it has been excellent across our restaurant group. Commercially, our first renewal came in well above what we expected and it took a firm conversation to land somewhere sensible.

Ease of use
4.0
Customer service
4.0
Value for money
3.0
Functionality
5.0
Pros

Site level P&Ls through location dimensions with zero extra bookkeeping effort. AP automation handles hundreds of supplier invoices a week. Bank feeds and matching rules are reliable.

Cons

Renewal pricing. Get increases capped in the contract up front, in writing. Also the mobile experience is an afterthought.

Was this helpful? · 29

Sage Response— responded on 30 March 2026

Thank you Marcus. We understand pricing predictability matters and your account team can discuss multi year agreements that fix renewal terms. Sage Customer Care

M

Melissa GranthamVerified reviewer

CFO, Lattice Learning Technologies

LinkedIn verified
E-Learning51-200 employeesUnited StatesUsed: 1-2 years
5.0
Reviewed on 15 March 2026

Our Series B diligence ran off Intacct reports directly

Investors asked for cohort revenue, deferred revenue walk and entity level statements during our raise. Everything came out of Intacct as built reports. The data room took days rather than weeks and our CEO noticed.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

SaaS metrics dashboards on live data. Revenue recognition that survives auditor scrutiny. Salesforce sync means finance and sales argue about strategy now instead of about whose numbers are right.

Cons

Contract module configuration is sensitive, get the setup right first time because changing recognition templates later is delicate work.

Was this helpful? · 17
C

Colin Drummond

Treasurer, Highland Heritage Preservation Society

Non-Profit Organization Management11-50 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 6 March 2026

Probably a size too big for us, but growing into it

Honestly we bought ahead of our needs on the strength of a major lottery grant that requires detailed reporting. It is more system than a charity our size normally runs, and the grant reporting it produces is exactly why we did it.

Ease of use
4.0
Customer service
4.0
Value for money
3.0
Functionality
4.0
Pros

The lottery funder accepted our Intacct reports without a single query, which never happened with our old system. Multi year grant budget tracking. Our accountants can access it directly.

Cons

Cost is heavy for a small charity even with nonprofit pricing. Some features we pay for will sit unused for years.

Was this helpful? · 7
R

Raymond Chu

Director of Finance, Silverline Medical Practice Group

Medical Practice201-500 employeesUnited StatesUsed: 2+ years
5.0
Reviewed on 27 February 2026

Done QuickBooks, done NetSuite, staying here

I have run finance on QuickBooks Enterprise, a painful NetSuite implementation and now Intacct. This is the right sized tool for a business between those two worlds.

Ease of use
4.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Far deeper than QuickBooks without NetSuite implementation trauma. Dashboards our physician partners actually look at. Support tickets get answered by people who know accounting, not just the software.

Cons

Payroll is via integration rather than native, which adds one more vendor to manage. Occasional slow performance at quarter end peak times.

Was this helpful? · 19
J

James OkonkwoVerified reviewer

Financial Controller, Vantage Point Software

LinkedIn verified
Computer Software51-200 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 18 February 2026

Revenue recognition for SaaS done properly

We moved off Xero when deferred revenue schedules became unmanageable. Intacct recognises revenue against contract terms automatically and the deferred revenue balance just reconciles now.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

IFRS 15 revenue recognition without spreadsheet schedules. The Salesforce connector means closed won opportunities become contracts and invoices without rekeying. Investor reporting pack runs itself.

Cons

Implementation took five months against a three month plan, mostly our data cleanliness to be fair. The UI looks a decade older than the price tag suggests.

Was this helpful? · 22
N

Nathan Petrakis

Senior Accountant, Ironbridge Insurance Services

Insurance201-500 employeesUnited StatesUsed: 6-12 months
4.0
Reviewed on 5 February 2026

From the person doing the daily work, not the buyer

Reviews are usually written by directors. From the seat where journals actually get posted: it is good, logical and occasionally infuriating in small ways.

Ease of use
3.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Recurring journals and allocations run themselves. Import templates for anything bulk. Once you learn the keyboard flow, entry is fast. The audit trail has saved me twice when a director asked who changed something.

Cons

Screen layouts waste space and important buttons live in odd corners. Error messages sometimes name internal field IDs rather than telling a human what is wrong. Small things, but you meet them daily.

Was this helpful? · 26
R

Rebecca StanhopeVerified reviewer

Director of Financial Planning, Oakhaven University Foundation

LinkedIn verified
Higher Education51-200 employeesUnited StatesUsed: 2+ years
5.0
Reviewed on 31 January 2026

Endowment and fund accounting handled with room to spare

A university foundation is fund accounting at its most demanding, hundreds of endowed funds each with spending rules. Intacct tracks them all with the dimension model and our investment committee reporting is finally timely.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Fund level tracking at scale. Allocations engine distributes investment returns across funds by formula. Board and committee dashboards with drill down.

Cons

Initial fund dimension design took real planning, measure twice cut once applies strongly here. Occasional report performance lag when spanning many years of history.

Was this helpful? · 11
H

Howard BexleyVerified reviewer

Chief Financial Officer, Bexley & Partner Advisory

LinkedIn verified
Financial Services51-200 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 26 January 2026

The reporting sold it, the close process keeps it

I have implemented four finance systems in my career and this was the least painful. We close in three working days and the partners get live dashboards instead of a PDF three weeks after month end.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Report writer is the most capable I have used at this level of the market once mastered. Checklists and task management inside the close process. Granular permissions that satisfy our compliance team.

Cons

Training new joiners takes longer than it would on QuickBooks or Xero, this is a professional tool with professional depth. Price it against the headcount it saves, not against small business software.

Was this helpful? · 20
A

Angela Ferraro

Controller, Beacon Ridge Senior Living

Hospital & Health Care501-1000 employeesUnited StatesUsed: 2+ years
4.0
Reviewed on 13 January 2026

Steady, dependable, occasionally quirky

Four years across twelve facilities. It does what a system at this level should do and the quirks are learnable. I would buy it again, with a slightly harder negotiation.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Facility level reporting without extra bookkeeping. Fixed asset module handles our depreciation across hundreds of assets. Year end audit support exports save our team days.

Cons

Some screens time out on very large journals and you learn to split them. The AP OCR capture misreads certain vendor invoice layouts every single time, we gave up and template matched those vendors manually.

Was this helpful? · 11
L

Lauren McTavish

Head of Finance Operations, Bluewater Professional Services

Management Consulting201-500 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 21 December 2025

Time and billing integration finally coherent

Consultant timesheets flow through project accounting into client invoices with the right rates and the right VAT. Realisation and utilisation reporting comes from the same data so partners stopped keeping their own shadow spreadsheets.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Project accounting built for services firms. WIP tracking and revenue recognition on long engagements. Utilisation dashboards by practice area.

Cons

Timesheet entry screen is tolerated rather than liked by consultants. Rate card changes mid engagement need care to apply correctly.

Was this helpful? · 9