Sage Intacct logo

Sage Intacct

Verified Listing

Cloud financial management for mid sized organisations that have outgrown small business accounting

What is Sage Intacct?

Sage Intacct is the mid market financial management platform in the Sage range, sitting well above Sage Accounting and aimed at organisations whose finance team has genuinely outgrown small business software. It started life as an independent US company, was acquired by Sage in 2017, and has since become one of the most widely deployed cloud finance systems among nonprofits, healthcare groups, professional services firms and subscription businesses. Where Sage Accounting is a bookkeeping tool an owner runs themselves, Intacct is a system a finance team lives in all day, with the controls, audit trail and reporting depth that auditors and boards expect.

The dimensional general ledger

The heart of the product, and the reason finance people get evangelical about it, is the dimensional general ledger. Instead of building a sprawling chart of accounts with a separate code for every department, location, project and fund, you keep a short clean chart and tag every transaction with dimensions such as entity, department, location, project, customer or grant. Reports can then slice the same numbers any way you like without a single spreadsheet export. For a charity tracking restricted funds, a clinic group reporting by site, or an agency measuring profitability by client, this one design decision removes most of the month end spreadsheet gymnastics that plague growing finance teams.

Multi entity consolidation

Intacct handles multiple legal entities natively. Each entity keeps its own books, base currency and tax registration, and consolidation runs automatically, including intercompany eliminations and currency translation. Groups that used to spend the first two weeks of every month stitching entity accounts together in Excel routinely report closing in a few days instead. Adding a new entity is configuration rather than a new implementation, which matters to acquisitive businesses.

Reporting and dashboards

Reporting is the other pillar. Role based dashboards show live figures rather than last month's, with drill down from a board level number all the way to the underlying invoice. The report writer is powerful, and it is fair to say it has a learning curve, most teams get their implementation partner to build the core pack and then learn to maintain it. Once built, the monthly board pack largely produces itself.

Automation and integrations

Accounts payable automation covers capture, approval workflows and payment runs, and the platform handles recurring and subscription billing with proper revenue recognition under IFRS 15 and ASC 606, which is why SaaS businesses show up so often in its customer base. The integration story is strong: a native Salesforce connector keeps orders and invoicing in sync, an open API is well documented, and the marketplace covers payroll (ADP, Paychex), expenses (Concur, Expensify), billing and tax tools. In the UK it is MTD compliant for VAT group submissions.

What it costs

There is no public price list and no free trial, pricing is quote based and depends on the modules you take, the number of entities and the number of users. As a rough guide, UK organisations should expect annual subscriptions starting in the low five figures, plus a one off implementation project through a Sage partner that often costs as much as the first year's subscription. This is a considered purchase with a proper selection process, not a credit card signup. Renewal increases are the most common complaint from long term customers, so negotiate multi year terms up front.

Where it falls short

Intacct is not a full ERP. Inventory and light order management exist, but manufacturers and stock heavy distributors usually end up on NetSuite or a dedicated system instead. The interface is functional rather than beautiful and some screens feel dated. Success depends heavily on the implementation partner you choose, a rushed implementation shows up as reporting problems for years. And smaller organisations are sometimes sold up into it before they need it, if Sage Accounting or Xero still fits your complexity, the extra spend buys little.

Who should choose it

Choose Sage Intacct when you have multiple entities, funds or locations to consolidate, when the board wants reporting your current system cannot produce without spreadsheets, or when revenue recognition rules are becoming a genuine burden. It is consistently rated among the strongest mid market finance platforms for nonprofits and services businesses. If you are a product business needing deep stock control, or a small business that just wants easy books, look elsewhere in the range.

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Customer Service
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Functionality
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Overall rating

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Based on 28 reviews

4.3

Reviews sentiment

Positive 86%Neutral 10%Negative 4%

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FAQ

Frequently Asked
Questions

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Mid market cloud financial management platform with a dimensional general ledger, multi entity consolidation, real time dashboards, AP automation and revenue recognition. Quote based pricing. It is listed under Accounting Software on Stack Match.

Sage Intacct uses custom pricing — contact the vendor for a quote.

Key features include: Dimensional general ledger, Multi entity consolidation, Intercompany eliminations, Multi currency with translation, Real time dashboards, Custom report writer.

Sage Intacct integrates with Salesforce, ADP Workforce Now, SAP Concur, Expensify, Paychex Flex, BILL, Avalara, Ramp, Microsoft Excel, PayPal.

Sage offers support via Phone, Email, Live Chat, Knowledge Base, Community Forum, Webinars, 24/7 (Live rep).

Sage Intacct is available in United Kingdom, Ireland, United States, Canada, Australia.

USERS

Who uses Sage Intacct?

Typical company sizes, industries, and job titles based on verified Stack Match reviews.

Sage Intacct logoEase of use
3.9

Based on 28 reviews

Company size

Based on 28 reviews
0%
Small business
0%
Midsize business
0%
Enterprise

Top job functions

Based on 28 reviews

Finance Director

11%
  • Finance Director0%
  • Head of Finance0%
  • Director of Finance0%
  • Controller0%
  • President0%
  • Senior Accountant0%

Top industries

Based on 28 reviews

Non-Profit Organization Management

Top Sector
  • Non-Profit Organization Management0%
  • Hospital & Health Care0%
  • Logistics & Supply Chain0%
  • Hospitality0%
  • Insurance0%
  • Computer Software0%
PROS & CONS

Pros & Cons in Reviews

Real advantages and drawbacks of Sage Intacct highlighted by verified users.

Sage Intacct logoOverall sentiment
4.3

Based on 28 reviews

Fund and grant accounting is genuinely first class for a UK charity.

86% positive reviews out of 28

We track over forty restricted funds and grants. Tagging every transaction with a fund dimension means I can produce a funder report in minutes that used to take a day of Excel reconciliation. Our auditors commented on the improvement.

R

Ruth Calloway

Director of Finance, 51-200 employees

Fund and grant accounting is genuinely first class for a UK charity. Dashboards for budget holders mean programme managers see their own spend without asking finance. Support has been responsive and knowledgeable.

We are paying nearly double our year one price for the same modules and user count.

4% negative reviews out of 28

The software works. The commercial relationship does not. Every renewal brings a price increase well above inflation and every conversation with the account manager turns into an upsell attempt.

D

Derek Mansfield

President, 11-50 employees

We are paying nearly double our year one price for the same modules and user count. Extra charges appeared for things we understood were included. For a company our size the value equation has stopped working and we are evaluating alternatives.

Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Dimensional general ledger

4.8(28)

Allows you to manage and streamline dimensional general ledger operations efficiently inside your business workflows.

Multi entity consolidation

4.8(28)

Allows you to manage and streamline multi entity consolidation operations efficiently inside your business workflows.

Intercompany eliminations

4.7(10)

Allows you to manage and streamline intercompany eliminations operations efficiently inside your business workflows.

Multi currency with translation

4.4(28)

Allows you to manage and streamline multi currency with translation operations efficiently inside your business workflows.

Real time dashboards

4.2(10)

Allows you to manage and streamline real time dashboards operations efficiently inside your business workflows.

Custom report writer

4.2(10)

Allows you to manage and streamline custom report writer operations efficiently inside your business workflows.

Sage Intacct logoFeatures
4.4

Based on 28 reviews

PRICING PLANS

Sage Intacct Pricing

No free trial
Sage Intacct logoValue for money
3.8

Based on 28 reviews

Sage Intacct

Free

Ideal for businesses ready to explore and get started with basic operations

  • Quote based annual subscription
  • Priced by modules, entities and users
  • Core financials and dimensional ledger
  • Multi entity consolidation
  • Dashboards and report writer
  • AP automation and approvals
  • Partner led implementation
  • Personalised demo before purchase

We may earn a commission if you buy via links on this page. It never affects how we rate software — how we make money.

Integrations

Salesforce logoSalesforceADP Workforce Now logoADP Workforce NowSAP Concur logoSAP ConcurExpensify logoExpensifyPaychex Flex logoPaychex FlexBILL logoBILLAvalara logoAvalaraRamp logoRampMicrosoft Excel logoMicrosoft ExcelPayPal logoPayPal

Support, availability and typical users

Support

  • Email
  • Phone
  • Live Chat
  • Knowledge Base
  • Forum

Availability

Countries
United Kingdom, Ireland, United States, Canada, Australia
Languages
English

Typical users

  • Small business
  • Midsize business
  • Enterprise
Sage Intacct logoCustomer Service
3.9

Based on 28 reviews

User reviews

Overall rating

Write a review
4.3

Based on 28 reviews

Filter by rating

Average Ratings

Ease of Use3.9
Value for Money3.8
Customer Service3.9
Functionality4.4

Sorted by most recent

V

Victoria AshcombeVerified reviewer

Group CFO, Pennant Marine Holdings

LinkedIn verified
Maritime201-500 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 24 June 2026

Survived an acquisition, an audit and a refinancing in one year

In twelve months we bought a company, changed auditors and refinanced. Intacct absorbed all three. The new entity was live in a month, the new auditors got read only access and self served, and the lender reporting pack runs monthly without drama.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Speed of onboarding a new entity. Auditor access without exporting a single file. Custom lender covenant reports built once and scheduled.

Cons

We push the currency features hard and triangulated FX between three currencies occasionally needs a manual true up journal. Documented workaround exists but it should be native by now.

Was this helpful? · 13
C

Callum Brice

Management Accountant, Fernhollow Estates

Real Estate51-200 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 19 June 2026

Property portfolio accounting that scales

Each property is a location dimension, each development a project. Rent rolls, service charges and development costs all sit in one system and the partners get portfolio dashboards.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Dimension structure maps naturally to property portfolios. Recurring invoicing for rents and service charges. Bank matching rules handle high volume rent receipts well.

Cons

No property specific features like tenancy or lease event tracking, we run a separate property management system alongside. Fine, but budget for the integration.

Was this helpful? · 8
K

Katherine LindqvistVerified reviewer

Group Financial Controller, Northgale Media Group

LinkedIn verified
Media Production201-500 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 11 June 2026

Consolidating seven entities in three currencies, finally sane

We acquired our way to seven entities across the UK, Ireland and the US and the old consolidation model was a 40 tab workbook only one person understood. Intacct consolidates with currency translation nightly.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Intercompany transactions post both sides automatically. Currency translation adjustments calculated properly. Adding our latest acquisition took the partner two weeks, not a new project.

Cons

Intercompany reconciliation reports could be clearer when something does break. You need a disciplined dimension governance policy from day one or people invent their own tags.

Was this helpful? · 16
F

Fiona Aldercott

Head of Finance, The Wexford Theatre Trust

Performing Arts51-200 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 29 May 2026

Moving up from Sage 50 was the right call

We outgrew Sage 50 years before we admitted it. The implementation partner was superb, the data migration landed cleanly and our first year end on Intacct was the smoothest anyone here remembers.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
4.0
Pros

Production level profitability through project dimensions, each show is now a P&L. Board pack that used to take a week is a dashboard. Approval workflows ended the paper invoice folders.

Cons

Some Sage 50 muscle memory does not transfer and two of the team needed extra training. Ticketing system integration needed custom API work.

Was this helpful? · 12
A

Alison PembertonVerified reviewer

Head of Finance, Rowanfield Care Group

LinkedIn verified
Hospital & Health Care201-500 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 14 May 2026

Month end went from twelve days to four

We run nine care homes as separate entities and consolidation used to be a fortnight of spreadsheets. Intacct does it overnight with the intercompany eliminations handled automatically. That alone justified the project.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Consolidation across entities is effortless once configured. Dimensions mean one clean chart of accounts instead of the coding monster we had before. Drill down from any board report number straight to the invoice behind it.

Cons

The report writer took our management accountant a good three months to get comfortable with. Budget the partner time for report building because you will not do it well yourself in week one.

Was this helpful? · 24
E

Edward RushworthVerified reviewer

Finance Director, Copperfield Construction Group

LinkedIn verified
Construction201-500 employeesUnited KingdomUsed: 1-2 years
3.0
Reviewed on 8 May 2026

Fine generally, stretched by construction specifics

For group consolidation and reporting it is a clear upgrade on what we had. For construction operations, applications for payment, retentions, CIS at our scale, it needed more customisation than the sales process suggested.

Ease of use
3.0
Customer service
3.0
Value for money
3.0
Functionality
3.0
Pros

Group reporting and intercompany handling strong. Project cost tracking works once configured. Board reporting transformed.

Cons

Applications for payment and retentions needed partner built customisation. CIS handling at volume is clunkier than dedicated construction systems. Evaluate against a construction specific ERP if that is your core business.

Was this helpful? · 16
S

Sinead Gallagher

Finance Manager, Atlantic Coast Renewables

Renewables & Environment51-200 employeesIrelandUsed: 6-12 months
4.0
Reviewed on 28 April 2026

Steep first quarter, worth it by the second

Honest assessment: the first three months were hard. Different logic from anything the team had used, and the training material assumes more accounting systems experience than most people have. Then it clicked and nobody would go back.

Ease of use
3.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Project accounting tracks each wind site development as its own dimension with committed costs visible. Multi currency between our euro and sterling entities is handled cleanly. The API let us connect our asset monitoring platform.

Cons

Onboarding materials are very US centric, VAT and Irish specifics needed our partner to fill the gaps. Search within the application is weak, you learn where things live rather than finding them.

Was this helpful? · 13
Y

Yusuf Rahman

Finance Director, Crescent Community Foundation

Non-Profit Organization Management51-200 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 21 April 2026

Grant reporting used to be my whole January

Twenty three active grants, each with its own funder report format and period. Dimension tagging plus saved report templates means each funder report is now under an hour. In January I did something else for the first time in years.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Grant dimension tracking with budget versus actual per funder. Report templates per funder saved and rerun each period. Approval workflows keep our trustees comfortable on controls.

Cons

The learning curve for our part time finance officers was real, allow proper training budget. Price reviews annually need watching.

Was this helpful? · 14
M

Monica Reyes-Fulton

Controller, Archway Senior Care Partners

Hospital & Health Care1001-5000 employeesUnited StatesUsed: 2+ years
5.0
Reviewed on 14 April 2026

Scaled with us from six locations to twenty two

We tripled in size on the same system without a reimplementation, which is the strongest endorsement I can give any finance platform. New locations are a configuration task measured in days.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Genuine scalability. Standardised close checklist across all locations. Regional controllers see their region, corporate sees everything, permissions make it effortless.

Cons

At our transaction volume some batch processes need scheduling overnight. Per user licensing costs add up as you grow, plan the seat count honestly.

Was this helpful? · 15
R

Ruth CallowayVerified reviewer

Director of Finance, Brightpath Children’s Charity

LinkedIn verified
Non-Profit Organization Management51-200 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 9 April 2026

Restricted fund reporting finally without spreadsheets

We track over forty restricted funds and grants. Tagging every transaction with a fund dimension means I can produce a funder report in minutes that used to take a day of Excel reconciliation. Our auditors commented on the improvement.

Ease of use
4.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Fund and grant accounting is genuinely first class for a UK charity. Dashboards for budget holders mean programme managers see their own spend without asking finance. Support has been responsive and knowledgeable.

Cons

It is a significant cost for a charity and we had to make the case carefully to trustees. Gift aid and fundraising CRM still live in separate systems.

Was this helpful? · 31
M

Marcus DelaneyVerified reviewer

Finance Director, Harbourview Hospitality Ltd

LinkedIn verified
Hospitality201-500 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 22 March 2026

Powerful system, watch the renewal quote

Functionally it has been excellent across our restaurant group. Commercially, our first renewal came in well above what we expected and it took a firm conversation to land somewhere sensible.

Ease of use
4.0
Customer service
4.0
Value for money
3.0
Functionality
5.0
Pros

Site level P&Ls through location dimensions with zero extra bookkeeping effort. AP automation handles hundreds of supplier invoices a week. Bank feeds and matching rules are reliable.

Cons

Renewal pricing. Get increases capped in the contract up front, in writing. Also the mobile experience is an afterthought.

Was this helpful? · 29

Sage Response— responded on 30 March 2026

Thank you Marcus. We understand pricing predictability matters and your account team can discuss multi year agreements that fix renewal terms. Sage Customer Care

M

Melissa GranthamVerified reviewer

CFO, Lattice Learning Technologies

LinkedIn verified
E-Learning51-200 employeesUnited StatesUsed: 1-2 years
5.0
Reviewed on 15 March 2026

Our Series B diligence ran off Intacct reports directly

Investors asked for cohort revenue, deferred revenue walk and entity level statements during our raise. Everything came out of Intacct as built reports. The data room took days rather than weeks and our CEO noticed.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

SaaS metrics dashboards on live data. Revenue recognition that survives auditor scrutiny. Salesforce sync means finance and sales argue about strategy now instead of about whose numbers are right.

Cons

Contract module configuration is sensitive, get the setup right first time because changing recognition templates later is delicate work.

Was this helpful? · 17
C

Colin Drummond

Treasurer, Highland Heritage Preservation Society

Non-Profit Organization Management11-50 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 6 March 2026

Probably a size too big for us, but growing into it

Honestly we bought ahead of our needs on the strength of a major lottery grant that requires detailed reporting. It is more system than a charity our size normally runs, and the grant reporting it produces is exactly why we did it.

Ease of use
4.0
Customer service
4.0
Value for money
3.0
Functionality
4.0
Pros

The lottery funder accepted our Intacct reports without a single query, which never happened with our old system. Multi year grant budget tracking. Our accountants can access it directly.

Cons

Cost is heavy for a small charity even with nonprofit pricing. Some features we pay for will sit unused for years.

Was this helpful? · 7
R

Raymond Chu

Director of Finance, Silverline Medical Practice Group

Medical Practice201-500 employeesUnited StatesUsed: 2+ years
5.0
Reviewed on 27 February 2026

Done QuickBooks, done NetSuite, staying here

I have run finance on QuickBooks Enterprise, a painful NetSuite implementation and now Intacct. This is the right sized tool for a business between those two worlds.

Ease of use
4.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Far deeper than QuickBooks without NetSuite implementation trauma. Dashboards our physician partners actually look at. Support tickets get answered by people who know accounting, not just the software.

Cons

Payroll is via integration rather than native, which adds one more vendor to manage. Occasional slow performance at quarter end peak times.

Was this helpful? · 19
J

James OkonkwoVerified reviewer

Financial Controller, Vantage Point Software

LinkedIn verified
Computer Software51-200 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 18 February 2026

Revenue recognition for SaaS done properly

We moved off Xero when deferred revenue schedules became unmanageable. Intacct recognises revenue against contract terms automatically and the deferred revenue balance just reconciles now.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

IFRS 15 revenue recognition without spreadsheet schedules. The Salesforce connector means closed won opportunities become contracts and invoices without rekeying. Investor reporting pack runs itself.

Cons

Implementation took five months against a three month plan, mostly our data cleanliness to be fair. The UI looks a decade older than the price tag suggests.

Was this helpful? · 22
N

Nathan Petrakis

Senior Accountant, Ironbridge Insurance Services

Insurance201-500 employeesUnited StatesUsed: 6-12 months
4.0
Reviewed on 5 February 2026

From the person doing the daily work, not the buyer

Reviews are usually written by directors. From the seat where journals actually get posted: it is good, logical and occasionally infuriating in small ways.

Ease of use
3.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Recurring journals and allocations run themselves. Import templates for anything bulk. Once you learn the keyboard flow, entry is fast. The audit trail has saved me twice when a director asked who changed something.

Cons

Screen layouts waste space and important buttons live in odd corners. Error messages sometimes name internal field IDs rather than telling a human what is wrong. Small things, but you meet them daily.

Was this helpful? · 26
R

Rebecca StanhopeVerified reviewer

Director of Financial Planning, Oakhaven University Foundation

LinkedIn verified
Higher Education51-200 employeesUnited StatesUsed: 2+ years
5.0
Reviewed on 31 January 2026

Endowment and fund accounting handled with room to spare

A university foundation is fund accounting at its most demanding, hundreds of endowed funds each with spending rules. Intacct tracks them all with the dimension model and our investment committee reporting is finally timely.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Fund level tracking at scale. Allocations engine distributes investment returns across funds by formula. Board and committee dashboards with drill down.

Cons

Initial fund dimension design took real planning, measure twice cut once applies strongly here. Occasional report performance lag when spanning many years of history.

Was this helpful? · 11
H

Howard BexleyVerified reviewer

Chief Financial Officer, Bexley & Partner Advisory

LinkedIn verified
Financial Services51-200 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 26 January 2026

The reporting sold it, the close process keeps it

I have implemented four finance systems in my career and this was the least painful. We close in three working days and the partners get live dashboards instead of a PDF three weeks after month end.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Report writer is the most capable I have used at this level of the market once mastered. Checklists and task management inside the close process. Granular permissions that satisfy our compliance team.

Cons

Training new joiners takes longer than it would on QuickBooks or Xero, this is a professional tool with professional depth. Price it against the headcount it saves, not against small business software.

Was this helpful? · 20
A

Angela Ferraro

Controller, Beacon Ridge Senior Living

Hospital & Health Care501-1000 employeesUnited StatesUsed: 2+ years
4.0
Reviewed on 13 January 2026

Steady, dependable, occasionally quirky

Four years across twelve facilities. It does what a system at this level should do and the quirks are learnable. I would buy it again, with a slightly harder negotiation.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Facility level reporting without extra bookkeeping. Fixed asset module handles our depreciation across hundreds of assets. Year end audit support exports save our team days.

Cons

Some screens time out on very large journals and you learn to split them. The AP OCR capture misreads certain vendor invoice layouts every single time, we gave up and template matched those vendors manually.

Was this helpful? · 11
L

Lauren McTavish

Head of Finance Operations, Bluewater Professional Services

Management Consulting201-500 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 21 December 2025

Time and billing integration finally coherent

Consultant timesheets flow through project accounting into client invoices with the right rates and the right VAT. Realisation and utilisation reporting comes from the same data so partners stopped keeping their own shadow spreadsheets.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Project accounting built for services firms. WIP tracking and revenue recognition on long engagements. Utilisation dashboards by practice area.

Cons

Timesheet entry screen is tolerated rather than liked by consultants. Rate card changes mid engagement need care to apply correctly.

Was this helpful? · 9
G

Gordon StrachanVerified reviewer

Finance Systems Manager, Caledonia Facilities Group

LinkedIn verified
Facilities Services501-1000 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 9 December 2025

Good platform if you invest in an admin who knows it

My whole job is looking after Intacct and the systems around it, which tells you something about the depth. Well administered it hums along. Neglected, the dimension structure decays and reports stop being trusted.

Ease of use
4.0
Customer service
3.0
Value for money
4.0
Functionality
4.0
Pros

The API is properly documented and stable, we integrate five systems into it. Smart rules let us enforce data quality at entry. Quarterly releases add real features rather than cosmetics.

Cons

Release notes sometimes bury changes that break saved reports. Support escalation beyond first line is slow unless you push through your partner instead.

Was this helpful? · 15
P

Patricia Volkov

VP Finance, Meridian Health Partners

Hospital & Health Care501-1000 employeesUnited StatesUsed: 2+ years
4.0
Reviewed on 30 November 2025

Solid backbone for a multi site healthcare group

Three years in across fourteen clinics. The system scales fine, our frustrations are mostly with support response times on complex tickets rather than the product itself.

Ease of use
4.0
Customer service
3.0
Value for money
4.0
Functionality
4.0
Pros

Clinic level reporting through dimensions. Purchasing approvals stopped the maverick spend problem we had. Uptime has been excellent, I can recall two brief outages in three years.

Cons

Tier one support reads from scripts, you have to fight to reach someone who can discuss an intercompany issue properly. Some admin screens require too many clicks for routine tasks.

Was this helpful? · 18
B

Brian KowalczykVerified reviewer

VP of Finance, TrailStone Outdoor Brands

LinkedIn verified
Consumer Goods201-500 employeesUnited StatesUsed: 1-2 years
3.0
Reviewed on 6 November 2025

Great ledger, do not buy it for inventory

We knew inventory was not the strength and bought it anyway because the financial reporting was so much better than the competition. The reporting has delivered. Inventory has been a constant workaround.

Ease of use
3.0
Customer service
4.0
Value for money
3.0
Functionality
3.0
Pros

Financial reporting and consolidation genuinely excellent. AP automation solid. Our partner has been responsive when things get complicated.

Cons

Inventory costing across warehouses required customisation that a distribution focused system would do out of the box. Landed cost handling is weak. If stock is your business, evaluate that module hands on with your own data before signing anything.

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D

Derek MansfieldVerified reviewer

President, Mansfield Logistics Inc

LinkedIn verified
Logistics & Supply Chain11-50 employeesUnited StatesUsed: 2+ years
2.0
Reviewed on 17 October 2025

Costs have climbed every single year

The software works. The commercial relationship does not. Every renewal brings a price increase well above inflation and every conversation with the account manager turns into an upsell attempt.

Ease of use
3.0
Customer service
2.0
Value for money
1.0
Functionality
3.0
Pros

Reliable core accounting, reporting is good when you invest the setup time.

Cons

We are paying nearly double our year one price for the same modules and user count. Extra charges appeared for things we understood were included. For a company our size the value equation has stopped working and we are evaluating alternatives.

Was this helpful? · 45

Sage Response— responded on 24 October 2025

Derek, we are sorry to read this. Please contact our customer success team so we can review your subscription and module fit for your current size. Sage Customer Care

S

Samantha Odum

Accounting Manager, GreenGate Community Health

Health, Wellness and Fitness51-200 employeesUnited StatesUsed: 2+ years
5.0
Reviewed on 2 October 2025

Five years, still no regrets

Longest I have stayed on one finance system without campaigning to change it. It gets meaningfully better every year with the quarterly releases and the community forum usually has an answer before support does.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
4.0
Pros

Reliability above all. Quarterly releases that add useful things. The user community is active and Sage staff actually participate in it. Dashboards our executive director checks herself.

Cons

Wish list items sit in the ideas portal for years with hundreds of votes before landing. The AI features so far are more demo than daily value.

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T

Terence MowbrayVerified reviewer

Head of Finance, Kingsbridge Housing Association

LinkedIn verified
Non-Profit Organization Management201-500 employeesUnited KingdomUsed: 2+ years
3.0
Reviewed on 25 September 2025

Capable but our implementation still haunts us

The product is good, I want to be clear about that. But we chose a partner on price, the dimension design was wrong from the start, and three years later we are paying a better partner to redo it.

Ease of use
3.0
Customer service
3.0
Value for money
3.0
Functionality
4.0
Pros

Flexible enough that even our flawed setup produces workable accounts. Audit trail and permissions are strong. The system itself has never lost us data or gone down at a bad moment.

Cons

Everything depends on implementation quality and nobody warns you loudly enough. Choose your partner on references from organisations like yours, not on day rate. Rebuilding dimensions on a live system is slow, careful work.

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G

Graham TilburyVerified reviewer

Interim Finance Director, GT Interim Solutions

LinkedIn verified
AccountingSelf-employed employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 11 September 2025

The system I hope to find when I walk into a new engagement

As an interim FD I inherit whatever the last person chose. When it is Intacct, I know I can trust the numbers by day three. When it is not, week one is archaeology.

Ease of use
4.0
Customer service
3.0
Value for money
4.0
Functionality
5.0
Pros

Consistent logic across every implementation I have seen. Audit trail tells the full story of any balance. A well built Intacct site hands over cleanly between finance leaders, which owners underestimate the value of.

Cons

Badly implemented sites are hard to untangle precisely because the flexibility lets people build strange things. Support will not help with what are effectively design faults, you need a partner for that.

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D

Deborah Winstanley

Chief Operating Officer, Elmsworth Independent Schools Trust

Education Management201-500 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 30 August 2025

Three schools, one finance team, one system

Centralising finance across our schools only became practical with a system that keeps each school as its own entity while giving the trust a consolidated view. Bursars see their school, I see everything.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Entity per school with trust level consolidation. Budget holder dashboards for heads of department reduced the queries to finance noticeably. Purchase requisitions with approval routing per school.

Cons

Parent billing has to be handled in a separate school fee system. The two implementations of a UK academic year budget calendar took some persuasion to configure.

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