QuickBooks Online Advanced logo

QuickBooks Online Advanced

Verified Listing

The top tier of QuickBooks Online for growing businesses that have outgrown the standard plans

What is QuickBooks Online Advanced?

QuickBooks Online Advanced is the highest tier of Intuit's cloud accounting platform, the plan a business steps up to when Simple Start, Essentials and Plus have started to feel tight but a full mid market finance system would be too much, too soon. It keeps everything that made QuickBooks Online the most widely used small business accounting product in the world, the familiar interface, the enormous accountant ecosystem, the deep bank feed and reporting engine, and layers on the extra capacity, controls and automation that a business with more staff, more transactions and more complexity actually needs to keep running smoothly.

More users, and proper control over what they can do

The most immediate reason businesses move to Advanced is people. Where the lower plans cap users tightly, Advanced supports far more, and crucially it adds custom user roles so you can decide precisely what each person can see and do rather than handing everyone the same broad access. For a business where the bookkeeper, the office manager, a couple of department heads and the owner all touch the books, that granular control is not a luxury, it is the difference between a system you can safely open up to a growing team and one you cannot.

Reporting that goes beyond the standard pack

Reporting is where Advanced earns a lot of its keep. On top of the strong standard QuickBooks reports, Advanced adds a more powerful custom reporting layer, letting you build the specific views your business runs on rather than exporting to a spreadsheet every month. It integrates with a business analytics tool for richer dashboards, and it lets you track performance against custom fields and tags that the lower tiers do not offer. For an owner or finance lead who has been living in Excel to answer the questions the standard reports could not, this is often the single feature that justifies the upgrade on its own.

Automation and time savers built for scale

Advanced adds workflow automation that removes repetitive manual work, approval routing for expenses and transactions, automatic reminders, and rules that fire without someone remembering to trigger them. Batch invoicing and batch expense entry let you process dozens of transactions at once rather than one at a time, which is exactly the kind of thing that quietly consumes hours as a business grows. Receipt capture, mileage tracking and the mobile app carry over from the wider platform, so the day to day conveniences are all still there, now sitting on top of far more capacity underneath.

The support difference

Advanced customers get a materially better support experience than the lower tiers, including a dedicated account team and priority access, plus included training resources to help a growing team actually use the extra capability rather than leaving it switched off. For a business that has felt the frustration of slow, general support on a cheaper plan, this upgrade in service is a genuine part of what you are paying for, not just a longer feature list.

What it costs

QuickBooks Online Advanced sits well above the lower plans, priced as a premium monthly subscription that reflects the extra users, reporting, automation and support. Intuit runs regular introductory discounts that bring the first several months down considerably, which softens the step up while a business settles in. The honest way to weigh the cost is not against the cheapest QuickBooks plan but against what the upgrade replaces, the spreadsheets, the workarounds, the extra staff time, and often a separate reporting tool, all of which Advanced can absorb into one subscription. Priced that way it frequently comes out ahead, though a business should always confirm it genuinely needs the extra tier rather than being upsold into it early.

Where it falls short

Advanced is still QuickBooks Online underneath, which means it inherits the platform's limits as well as its strengths. Businesses with genuine multi entity consolidation needs, dimensional reporting across many departments and locations, or complex revenue recognition will still find it lighter than a true mid market platform like Sage Intacct or NetSuite, and at that point the sensible move is up and out rather than staying on the top QuickBooks tier. The price is a real jump from the lower plans, and renewal pricing after the introductory period catches some businesses out, so it pays to diary when the discount ends. Some of the most powerful features also carry a learning curve that a business only gets value from if it actually invests the time.

Who should choose it

QuickBooks Online Advanced is the right choice for a growing business already comfortable on QuickBooks that has outgrown the standard plans, needs more users with proper role based control, wants deeper custom reporting without leaving the platform, and would benefit from workflow automation and a better support relationship. It is especially natural for a business whose accountant already works in QuickBooks, since the upgrade changes the plan rather than the platform. Businesses with true multi entity or dimensional reporting needs should look at a dedicated mid market system instead, and businesses comfortably served by Essentials or Plus should not pay for Advanced until they genuinely feel the ceiling.

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Customer Service
3.9
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Functionality
4.4

Overall rating

See all reviews

Based on 120 reviews

4.3

Reviews sentiment

Positive 83%Neutral 9%Negative 8%

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FAQ

Frequently Asked
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Still have a question?

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Support team memberSupport team memberSupport team member

The most powerful QuickBooks Online plan, built for scaling businesses that need deeper reporting, more users, custom roles, batch invoicing, workflow automation and a dedicated account team. It is listed under Accounting Software on Stack Match.

QuickBooks Online Advanced starts from US$235/mo. A free trial is available.

Key features include: Up to 25 users, Custom user roles and permissions, Custom reporting and dashboards, Business analytics integration, Batch invoicing, Batch expense entry.

QuickBooks Online Advanced integrates with PayPal, Shopify, Square, Stripe, Bill, Expensify, Salesforce, Zapier.

Intuit offers support via Phone, Email, Live Chat, Knowledge Base, Community Forum, Webinars, 24/7 (Live rep).

QuickBooks Online Advanced is available in United States, United Kingdom, Canada, Australia.

USERS

Who uses QuickBooks Online Advanced?

Typical company sizes, industries, and job titles based on verified Stack Match reviews.

QuickBooks Online Advanced logoEase of use
4.0

Based on 120 reviews

Company size

Based on 50 reviews
0%
Small business
0%
Midsize business
0%
Enterprise

Top job functions

Based on 50 reviews

Controller

14%
  • Controller0%
  • VP Finance0%
  • Owner0%
  • Finance Manager0%
  • Finance Lead0%
  • Financial Controller0%

Top industries

Based on 50 reviews

Education Management

Top Sector
  • Education Management0%
  • Hospitality0%
  • Manufacturing0%
  • Management Consulting0%
  • Wholesale0%
  • Construction0%
PROS & CONS

Pros & Cons in Reviews

Real advantages and drawbacks of QuickBooks Online Advanced highlighted by verified users.

QuickBooks Online Advanced logoOverall sentiment
4.3

Based on 120 reviews

Priority support is a real step up from the lower plans.

83% positive reviews out of 120

The step up from Plus was seamless, no retraining, just more capability, better support and reporting we can finally build ourselves.

K

Kwame S.

VP Finance, 201-500 employees

Priority support is a real step up from the lower plans.

Outgrew the platform on revenue recognition.

8% negative reviews out of 120

A subscription business with genuine revenue recognition needs outgrows even the top QuickBooks plan, and we spent a year paying premium prices while working around a gap it could not close.

P

Paul Hancock

Controller, 51-200 employees

Outgrew the platform on revenue recognition.

Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Up to 25 users

4.5(82)

Allows you to manage and streamline up to 25 users operations efficiently inside your business workflows.

Custom user roles and permissions

4.6(64)

Allows you to manage and streamline custom user roles and permissions operations efficiently inside your business workflows.

Custom reporting and dashboards

4.4(28)

Allows you to manage and streamline custom reporting and dashboards operations efficiently inside your business workflows.

Business analytics integration

4.3(10)

Allows you to manage and streamline business analytics integration operations efficiently inside your business workflows.

Batch invoicing

4.6(10)

Allows you to manage and streamline batch invoicing operations efficiently inside your business workflows.

Batch expense entry

4.1(82)

Allows you to manage and streamline batch expense entry operations efficiently inside your business workflows.

QuickBooks Online Advanced logoFeatures
4.4

Based on 120 reviews

PRICING PLANS

QuickBooks Online Advanced Pricing

Free Trial Available
QuickBooks Online Advanced logoValue for money
3.9

Based on 120 reviews

Advanced

Ideal for businesses ready to explore and get started with basic operations

US$235/ month
  • Up to 25 users
  • Custom user roles and permissions
  • Custom reporting and analytics
  • Batch invoicing and expenses
  • Workflow automation and approvals
  • Dedicated account team
  • Included training resources
  • Everything in Plus

We may earn a commission if you buy via links on this page. It never affects how we rate software — how we make money.

Integrations

PayPal logoPayPalShopify logoShopifySquare logoSquareStripe logoStripeBill logoBillExpensify logoExpensifySalesforce logoSalesforceZapier logoZapier

Support, availability and typical users

Support

  • Email
  • Phone
  • Live Chat
  • Knowledge Base
  • Forum

Availability

Countries
United States, United Kingdom, Canada, Australia
Languages
English

Typical users

  • Small business
  • Midsize business
  • Enterprise
QuickBooks Online Advanced logoCustomer Service
4.2

Based on 120 reviews

User reviews

Overall rating

Write a review
4.3

Based on 120 reviews

Filter by rating

Average Ratings

Ease of Use4.0
Value for Money3.9
Customer Service4.2
Functionality4.4

Sorted by most recent

G

Grace N.

Head of Finance, Silverline Enterprises

Marketing & Advertising201-500 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 23 June 2026

Custom fields transformed our reporting

We grew into nearly every feature, project profitability, custom roles, deeper reporting, and each one earned its place as our business got more complex.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Reporting answers board and partner questions directly.

Cons

Nothing that has made us reconsider.

Was this helpful? · 24
M

Marcus M.Verified reviewer

VP Finance, Cedar Inc

LinkedIn verified
Non-Profit Organization Management11-50 employeesUnited StatesUsed: 1-2 years
5.0
Reviewed on 20 June 2026

More users with real control at last

We invoice hundreds of clients a month and batch invoicing turned a full day task into a quick one, with the automation handling reminders so nobody has to remember.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Project profitability tracking is genuinely useful.

Cons

Premium price is noticeable even when justified.

Was this helpful? · 6
S

Siobhan E.

Finance Lead

Non-Profit Organization Management51-200 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 12 June 2026

Approval workflows stopped the chaos

The dedicated account team actually knows our setup, and a tricky reconciliation that would have taken three calls on the old plan got solved in one.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Reporting answers board and partner questions directly.

Cons

Revenue recognition for subscriptions eventually outgrows it.

Was this helpful? · 5
R

Rhys P.Verified reviewer

Finance Manager

LinkedIn verified
Accounting51-200 employeesUnited StatesUsed: 1-2 years
4.0
Reviewed on 11 June 2026

Four stars, mostly on price

Batch tools and automation handle our higher volumes well. A couple of the advanced features sit unused for a business our size, but the core upgrade was worth it.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Reporting answers board questions directly.

Cons

Value is the weak point at premium pricing.

Was this helpful? · 23
C

Catherine AshbyVerified reviewer

Financial Controller, Pinnacle Professional Services

LinkedIn verified
Management Consulting51-200 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 6 June 2026

The reporting depth is what keeps us here

For a professional services firm billing by project, the custom reporting and project profitability on Advanced answer exactly the questions our partners ask. We evaluated moving to a mid market platform and decided Advanced still does what we need at a fraction of the disruption.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Project level reporting and profitability are genuinely strong. Custom reports for partner meetings. Batch tools for our monthly billing run. It has held up as we grew.

Cons

We know we will eventually outgrow it if we keep scaling. The premium price is noticeable. Reporting builder takes time to master.

Was this helpful? · 13
C

Charles Thornton

Head of Finance, Redwood Inc

Hospitality51-200 employeesCanadaUsed: 2+ years
4.0
Reviewed on 2 June 2026

The right move when Plus strained

For a growing business already on QuickBooks this is the natural next step. Just price the renewal honestly, the intro discount ending is a jump.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Project profitability tracking is useful.

Cons

The price jump from Plus is significant.

Was this helpful? · 15
G

Grace Okoro

Finance Lead, Lumen Nonprofit Alliance

Non-Profit Organization Management11-50 employeesUnited StatesUsed: 6-12 months
5.0
Reviewed on 24 May 2026

The automation gave our small finance team its time back

We are a lean finance team at a nonprofit, and the workflow automation on Advanced has been the difference between drowning in manual approvals and actually keeping up. Setting spending approval rules once and letting the system enforce them has been transformative.

Ease of use
4.0
Customer service
5.0
Value for money
4.0
Functionality
4.0
Pros

Workflow automation and approval routing for a small team is genuinely freeing. Custom reporting for our funders. The support team has been patient and helpful with our specific setup.

Cons

The pricing is a stretch for a nonprofit budget even with the discount. Some features we will never use as an organisation of our type.

Was this helpful? · 12
R

Rhys D.

Business Owner, Ashford Partners

Wholesale51-200 employeesCanadaUsed: 6-12 months
5.0
Reviewed on 19 May 2026

Best decision as we scaled

We hit the user limit and the reporting ceiling at the same time and Advanced solved both without a disruptive migration. It is more of a good product rather than a different one.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The app marketplace connects our other tools.

Cons

Nothing that has made us reconsider.

Was this helpful? · 10
N

Niamh Kaufman

Managing Director, Summit Enterprises

Management Consulting201-500 employeesAustraliaUsed: 2+ years
4.0
Reviewed on 16 May 2026

Solid for a growing business

A genuinely strong upgrade that solved our user and reporting limits at once. Marked down only on price, which is a real jump, but the capability is there and it kept everything familiar.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Reporting answers board questions directly.

Cons

The reporting builder takes time to learn.

Was this helpful? · 27
G

Gareth L.

Finance Manager, Summit Inc

Logistics & Supply Chain51-200 employeesUnited StatesUsed: 2+ years
5.0
Reviewed on 14 May 2026

Custom fields transformed our reporting

We hit the user limit and the reporting ceiling at the same time and Advanced solved both without a disruptive migration. It is more of a good product rather than a different one.

Ease of use
4.0
Value for money
4.0
Functionality
5.0
Pros

More users with proper role based permission control.

Cons

Honestly little else once you are using the capability.

Was this helpful? · 4
S

Sarah P.

Head of Finance, Cedar Inc

Construction11-50 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 13 May 2026

The tagging finally made sense of our data

We hit the user limit and the reporting ceiling at the same time and Advanced solved both without a disruptive migration. It is more of a good product rather than a different one.

Ease of use
5.0
Value for money
4.0
Functionality
5.0
Pros

Custom fields and tags for slicing data our way.

Cons

Nothing that has made us reconsider.

Was this helpful? · 25
J

Jessica M.

Financial Controller, Vantage

Non-Profit Organization Management11-50 employeesUnited StatesUsed: 1-2 years
5.0
Reviewed on 12 May 2026

Kept us off a disruptive migration

It kept us in the platform our accountant knows inside out while giving us the headroom to grow, which saved us the disruption of moving off QuickBooks entirely.

Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

More users with proper role based permission control.

Cons

Nothing that has made us reconsider.

Was this helpful? · 6
A

Anthony Serrano

Operations Director, Cedarline Logistics

Logistics & Supply Chain51-200 employeesUnited StatesUsed: 6-12 months
5.0
Reviewed on 11 May 2026

The dedicated support team changed the relationship

On the cheaper plans support felt like a queue. On Advanced we have people who know our account, and a genuinely tricky reconciliation issue got resolved in one call rather than three. That alone has been worth a lot to us.

Ease of use
4.0
Customer service
5.0
Value for money
4.0
Functionality
4.0
Pros

Dedicated account team and priority support are a real, tangible difference. Workflow automation removed a lot of manual chasing. The migration up from Plus was seamless.

Cons

You are paying for that support in the price. We are still learning the reporting builder, it is powerful but not instantly intuitive.

Was this helpful? · 11
J

Jonathan E.Verified reviewer

Accountant, Redwood Solutions

LinkedIn verified
Logistics & Supply Chain11-50 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 10 May 2026

Powerful without leaving QuickBooks

We ran the lower plan for years and spent every month end in Excel building the reports the board wanted. Advanced put those reports in the system and month end went from days to an afternoon.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Custom fields and tags for slicing data our way.

Cons

Still QuickBooks underneath, so not true multi entity.

Was this helpful? · 0
M

Mark Thornton

VP Finance, Redwood Inc

Logistics & Supply Chain51-200 employeesAustraliaUsed: 1-2 years
5.0
Reviewed on 10 May 2026

Powerful without leaving QuickBooks

We invoice hundreds of clients a month and batch invoicing turned a full day task into a quick one, with the automation handling reminders so nobody has to remember.

Ease of use
4.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Kept everything familiar so there was no retraining.

Cons

The reporting builder rewards time invested, not instantly intuitive.

Was this helpful? · 25
M

Michael R.

Finance Manager, Pinnacle LLC

Construction51-200 employeesUnited StatesUsed: 6-12 months
5.0
Reviewed on 2 May 2026

Powerful without leaving QuickBooks

It kept us in the platform our accountant knows inside out while giving us the headroom to grow, which saved us the disruption of moving off QuickBooks entirely.

Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The app marketplace connects our other tools.

Cons

It is a significant price jump from the lower plans.

Was this helpful? · 10
J

Jonathan Meyer

Managing Director, Silverline Media

Media Production11-50 employeesUnited StatesUsed: 1-2 years
5.0
Reviewed on 28 April 2026

Custom fields and tags transformed our client reporting

We needed to report profitability by client and by campaign, and the custom fields and tags on Advanced made that possible in a way the standard plans never could. Now every client conversation is backed by real numbers rather than a gut feel.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Custom fields and tags for slicing our data by client and campaign. The reporting built on top of them is exactly what we needed. Familiar QuickBooks experience with far more headroom.

Cons

The price is a genuine commitment for a business our size. Setting up the tagging structure properly took planning we underestimated.

Was this helpful? · 10
R

Robert Griffin

Controller, Northgate Partners

Automotive201-500 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 17 April 2026

Custom reporting got us out of spreadsheets

Custom fields and tags let us report profitability by client and campaign in a way the standard plans never could, and now every client conversation is backed by real numbers.

Ease of use
4.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Reliable and familiar with far more headroom underneath.

Cons

Renewal after the intro discount caught us out, diary it.

Was this helpful? · 1
M

Marcus DelacroixVerified reviewer

Finance Director, Brightpath Digital

LinkedIn verified
Marketing & Advertising51-200 employeesUnited StatesUsed: 2+ years
5.0
Reviewed on 16 April 2026

The custom reporting finally got us out of spreadsheets

We ran Plus for years and spent every month end exporting to Excel to build the reports the board actually wanted. Moving to Advanced meant those reports now live in the system, and month end went from a two day spreadsheet marathon to an afternoon.

Ease of use
4.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Custom reporting is the reason to upgrade and it delivered. The extra users with proper role control let me open the books to department heads without exposing everything. The dedicated account team actually knows our setup and picks up quickly.

Cons

It is a big jump in price from Plus, and the renewal after the intro discount was a shock we should have diarised. Some of the automation took real time to set up properly.

Was this helpful? · 24
W

Wei W.Verified reviewer

Owner, Crestview LLC

LinkedIn verified
Professional Services51-200 employeesUnited StatesUsed: 1-2 years
5.0
Reviewed on 15 April 2026

Grew into every feature

The step up from Plus was seamless, no retraining, just more capability, better support and reporting we can finally build ourselves.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Reliable and familiar with far more headroom underneath.

Cons

The reporting builder rewards time invested, not instantly intuitive.

Was this helpful? · 7
E

Emily R.Verified reviewer

Finance Director, Northgate Solutions

LinkedIn verified
Non-Profit Organization Management11-50 employeesUnited StatesUsed: 1-2 years
5.0
Reviewed on 10 April 2026

Custom fields transformed our reporting

The dedicated account team actually knows our setup, and a tricky reconciliation that would have taken three calls on the old plan got solved in one.

Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Project profitability tracking is genuinely useful.

Cons

Renewal after the intro discount caught us out, diary it.

Was this helpful? · 12
H

Hannah D.Verified reviewer

Finance Manager, Silverline Solutions

LinkedIn verified
Manufacturing51-200 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 7 April 2026

Familiar and far more capable

We grew into most of it and it has earned its place. Project profitability, custom roles and reporting are all a clear step up. Value is the only reason it is not five stars.

Customer service
5.0
Value for money
3.0
Functionality
5.0
Pros

Support is noticeably better than the lower plans.

Cons

Powerful features carry a learning curve.

Was this helpful? · 2
K

Kwame B.

Managing Director

Construction201-500 employeesUnited StatesUsed: 6-12 months
4.0
Reviewed on 6 April 2026

Very good, learning curve aside

It kept us on a platform we know while giving us room to grow, which was exactly the point. Support is noticeably better than the cheaper plans too.

Ease of use
4.0
Customer service
4.0
Value for money
3.0
Functionality
5.0
Pros

A sensible step up short of a full migration.

Cons

Occasional feature we paid for but never touch.

Was this helpful? · 15
J

John Bennett

Operations Director, Cornerstone Partners

Media Production51-200 employeesUnited StatesUsed: 6-12 months
4.0
Reviewed on 2 April 2026

Better support, better tools

For a growing business already on QuickBooks this is the natural next step. Just price the renewal honestly, the intro discount ending is a jump.

Customer service
5.0
Value for money
4.0
Functionality
4.0
Pros

Support is noticeably better than the lower plans.

Cons

Revenue recognition strains for subscription models.

Was this helpful? · 11
M

Megan W.

Finance Director, Vantage LLC

Construction51-200 employeesUnited StatesUsed: 6-12 months
5.0
Reviewed on 26 March 2026

Automation gave our team its time back

The workflow automation has been the difference between drowning in manual approvals and keeping up. We set the rules once and the system enforces them.

Ease of use
5.0
Value for money
5.0
Functionality
5.0
Pros

Handles our growth without a disruptive migration.

Cons

Renewal after the intro discount caught us out, diary it.

Was this helpful? · 3
J

James HancockVerified reviewer

Bookkeeper, Pinnacle

LinkedIn verified
Retail201-500 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 24 March 2026

Automation gave our team its time back

The step up from Plus was seamless, no retraining, just more capability, better support and reporting we can finally build ourselves.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Project profitability tracking is genuinely useful.

Cons

Still QuickBooks underneath, so not true multi entity.

Was this helpful? · 3
E

Eleanor WhitcombeVerified reviewer

Head of Finance, Ashford Wholesale

LinkedIn verified
Wholesale51-200 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 19 March 2026

The right step up when Plus started to strain

We hit the user limit and the reporting ceiling on Plus at about the same time, and Advanced solved both. It is not a different product, it is more of a good one, which is exactly what we wanted rather than a disruptive migration.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

More users with real permission control. Custom reporting we can actually build ourselves. Kept everything familiar so there was no retraining. Support noticeably better than the lower tiers.

Cons

The price jump is significant. A couple of the advanced features feel aimed at bigger businesses than us and sit unused.

Was this helpful? · 13
D

Daniel E.

CFO, Pinnacle Services

Computer Software51-200 employeesAustraliaUsed: 1-2 years
2.0
Reviewed on 17 March 2026

Outgrew what QuickBooks can do

For our business the value simply is not there at this price, we use a fraction of the features and should have stayed on the lower plan far longer.

Ease of use
2.0
Customer service
3.0
Value for money
2.0
Functionality
1.0
Pros

The reporting is good when we use it.

Cons

Upsold before the need was genuine.

Was this helpful? · 5
I

Ingrid E.Verified reviewer

Business Owner

LinkedIn verified
Hospitality201-500 employeesUnited StatesUsed: 2+ years
5.0
Reviewed on 15 March 2026

More users with real control at last

We grew into nearly every feature, project profitability, custom roles, deeper reporting, and each one earned its place as our business got more complex.

Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Handles our growth without a disruptive migration.

Cons

Honestly little else once you are using the capability.

Was this helpful? · 25
R

Rhys E.Verified reviewer

Finance Director, Harbor Solutions

LinkedIn verified
Manufacturing51-200 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 11 March 2026

Grew into every feature

The dedicated account team actually knows our setup, and a tricky reconciliation that would have taken three calls on the old plan got solved in one.

Ease of use
4.0
Customer service
5.0
Value for money
4.0
Pros

Priority support is a real step up from the lower plans.

Cons

Premium price is noticeable even when justified.

Was this helpful? · 9