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PaySpace

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Cloud payroll & HR built for Africa

3.8Based on 135 reviews

Verified reviews for PaySpace

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3.8

135 reviews

  • 5 ★
    57
  • 4 ★
    31
  • 3 ★
    22
  • 2 ★
    17
  • 1 ★
    8
Positive 65%Neutral 16%Negative 19%
Write a Review
A

Ashwin B.Verified reviewer

Financial Controller, Drakensberg Pty Ltd

LinkedIn verified
Financial Services11-50 employeesUnited KingdomUsed: Less than 6 months
4.0
Reviewed on 13 February 2025

Good for medium sized teams

It covers payroll and basic HR in one place which suits us. A few features feel like they need polishing.

Ease of use
3.0
Customer service
4.0
Value for money
4.0
Pros

Reporting is fairly deep once you find your way around it.

Cons

Support response times are hit and miss. Sometimes quick, sometimes I wait a day or two.

Was this helpful? · 17
T

Tebogo B.Verified reviewer

Financial Manager, Highveld Foods

LinkedIn verified
Health, Wellness and Fitness1 employeesUnited KingdomUsed: Less than 6 months
2.0
Reviewed on 25 January 2025

Expected more

It is powerful but so complicated that half the features go unused. When something goes wrong support takes forever to come back.

Ease of use
1.0
Customer service
2.0
Value for money
1.0
Pros

The compliance side is thorough, I will give it that.

Cons

Support is slow and you often get passed around before anyone helps.

Was this helpful? · 6
M

Mpho C.Verified reviewer

HR and Payroll Officer, Northgate Foods

LinkedIn verified
Construction501-1000 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 5 January 2025

Solid system for a growing team

The tax updates come through automatically so I am not scrambling every time the budget changes. Big relief for a small HR team.

Ease of use
4.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

Leave management is built into the same system so I am not chasing spreadsheets around the office anymore.

Cons

None that come to mind really. We are very happy.

Was this helpful? · 29
A

Ahmed P.

Accountant, Umhlanga Logistics

Farming51-200 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 2 January 2025

Decent value for a growing business

Happy with it on the whole. The self service portal saves time even if some staff needed help to get going.

Ease of use
3.0
Customer service
3.0
Value for money
3.0
Functionality
4.0
Pros

It scales with you. We added headcount and did not have to change anything about how we run payroll.

Cons

Some of the screens feel cluttered and it is not always obvious where a setting lives.

Was this helpful? · 12
Y

Yolanda R.Verified reviewer

Financial Manager, Umhlanga Services

LinkedIn verified
Accounting51-200 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 20 December 2024

Good system, does what it says

It covers payroll and basic HR in one place which suits us. A few features feel like they need polishing.

Customer service
3.0
Value for money
3.0
Functionality
4.0
Pros

Cloud access means I am not tied to one machine. That flexibility has been useful more than once.

Cons

Pricing creeps up and the add on modules add to it.

Was this helpful? · 13
A

Amahle P.Verified reviewer

CFO, Baobab Foods

LinkedIn verified
Wholesale2-10 employeesUnited KingdomUsed: 1-2 years
2.0
Reviewed on 12 December 2024

Struggled with it

Too heavy for a business our size. We spend more time managing the software than doing payroll.

Ease of use
1.0
Customer service
1.0
Value for money
3.0
Functionality
2.0
Pros

The compliance side is thorough, I will give it that.

Cons

Nothing so far.

Was this helpful? · 25
A

Ahmed N.

HR Manager, Vaal Services

Logistics and Supply Chain51-200 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 1 November 2024

Reliable payroll for us

We have been on it about a year. Once you learn where everything is it runs smoothly, but the first month or two was a steep climb.

Ease of use
3.0
Customer service
4.0
Value for money
3.0
Functionality
4.0
Pros

It scales with you. We added headcount and did not have to change anything about how we run payroll.

Cons

None really.

Was this helpful? · 18
R

Riaan K.

Accountant, Kalahari Trading

Marketing and Advertising1 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 5 October 2024

Gets the job done

Reliable and it has not let us down on a pay run yet. Support can be slow at times but they get there.

Ease of use
5.0
Value for money
3.0
Functionality
4.0
Pros

Payslips email out automatically and look neat and professional.

Cons

The learning curve is real. Give yourself a good few weeks before you feel comfortable.

Was this helpful? · 15
H

Heather E.

Operations Manager, Umhlanga Logistics

Marketing and Advertising51-200 employeesUnited KingdomUsed: 2+ years
2.0
Reviewed on 19 September 2024

Expected more

We have battled with this since we moved over. The system is capable but getting it to do what you want is a fight.

Ease of use
2.0
Customer service
2.0
Value for money
3.0
Functionality
2.0
Pros

Cloud access is useful, at least I can log in from anywhere.

Cons

Support is slow and you often get passed around before anyone helps.

Was this helpful? · 9
E

Elandri Naidoo

Financial Manager

Information Technology and Services501-1000 employeesUnited StatesUsed: 6-12 months
5.0
Reviewed on 16 September 2024

Reliable every single month

We moved our whole payroll onto PaySpace last year and honestly I do not know how we managed before. Payslips go out on time every month and staff can pull their own P60s without bugging me.

Ease of use
5.0
Customer service
4.0
Functionality
5.0
Pros

Being cloud based I can run payroll from anywhere. Office, home, on my phone when I am travelling, it does not matter.

Cons

I wish a few of the report layouts were easier to customise without asking support.

Was this helpful? · 1