Sage Payroll logo

Sage Payroll

Verified Listing

HMRC recognised cloud payroll with built in HR tools and Sage Copilot, from £12 a month

What is Sage Payroll?

Sage Payroll is the cloud payroll product from Sage, built for UK small businesses that want to run their own pay runs without a payroll qualification or an outsourced bureau. Sage has been doing UK payroll since 1981 and it shows in the details: the software is HMRC recognised, keeps itself current with every tax year change, and walks you through each pay run in four guided steps. Over two million customers run on Sage payroll products in the UK, which makes it one of the safest choices in the category simply on track record.

Every plan now ships with Sage Copilot, the built in AI assistant, and a set of core HR features. Copilot earns its place at pay time, it compares each pay run against the last one and flags anomalies before you commit, an employee whose net pay moved more than ten percent, a gross figure that jumped unexpectedly, the kind of mistake that normally surfaces as an awkward conversation after payday.

The four step pay run

The heart of the product is a pay run reduced to four steps: check your employees, enter or confirm the pay, review the calculations, then submit. Income tax, National Insurance, student loans and pension contributions are calculated automatically, and the Full Payment Submission goes to HMRC as part of the same flow rather than as a separate chore. Payslips publish to a secure online portal where employees help themselves, which quietly ends the monthly ritual of printing, folding and emailing.

Pensions and compliance

Workplace pension auto enrolment is handled inside the software, assessment, enrolment letters and contribution files for providers like Nest all included. Statutory payments, sick pay, maternity and paternity, are calculated rather than looked up, and year end produces P60s without a separate process. When rates and thresholds change each April the software updates itself, which is precisely the reason to be on cloud payroll rather than a spreadsheet.

HR features included

All three plans include HR essentials: an employee database, self service for personal details and holidays, onboarding and offboarding checklists, document storage with e signature and a shared calendar. The Standard plan adds timesheets with clock in and out and project time. Premium adds interactive shift scheduling and a performance management layer with goals, one to ones, 360 feedback and surveys. For a small business this can genuinely replace a separate HR system, though the deeper you go into HR the more it competes with dedicated tools.

What it costs

Pricing is per company per month, excluding VAT, with five employees included on every plan. Essentials is £12 per month and covers the full pay run, HMRC compliance, pensions and HR essentials. Standard is £23 per month and adds timesheets and an enhanced pay run. Premium is £34 per month with shift scheduling and performance management on top. Additional employees beyond the five included cost from £2.40, £4.40 and £6.40 per employee per month respectively, and you can scale to 150 employees. Sage currently runs a 90% off for 3 months offer, bringing the early price down to £1.20, £2.30 and £3.40 a month, and there is a one month free trial of the Standard plan if you would rather try before committing. No long term contract, cancel or change plan any time.

Works best with Sage Accounting

Sage Payroll is also bundled inside Sage Accounting plans, and if you run both they sync: each completed pay run posts its journals into your accounts automatically, so wages, tax and pension liabilities appear in your books without manual entry. Your accountant can be given access to either or both. If you already keep your books elsewhere the payroll still works standalone, you just export the journals instead.

Where it falls short

Report exports are the most common complaint, the layouts arrive in Excel needing tidy up before they are presentable. Navigation between the payroll and HR areas can feel like two products stitched together, because historically it is. Support is 24/7 and UK based but resolution speed varies with the season, January and April are slower. And if you need multi country payroll, occupational pension schemes beyond auto enrolment, or complex shift premiums, you are past what this product is designed for.

Who should choose it

Sage Payroll fits UK businesses from one to around fifty employees that want compliant, unstressful pay runs with the HR basics included, especially if they already use Sage Accounting where the integration is genuinely seamless. Accountants and bookkeepers running payroll for a handful of clients also do well on it. Larger employers, or those with complicated shift and premium arrangements, should look at heavier payroll platforms instead.

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Ease of Use
4.4
4.2
Value for Money
4.6
4.0
Customer Service
4.5
4.0
Functionality
4.4

Overall rating

See all reviews

Based on 22 reviews

4.4

Reviews sentiment

Positive 86%Neutral 9%Negative 5%

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FAQ

Frequently Asked
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UK cloud payroll with a four step pay run, automatic tax and NI calculations, RTI submissions to HMRC, pension auto enrolment, payslips, HR essentials and Sage Copilot on every plan. It is listed under Payroll Software on Stack Match.

Sage Payroll starts from £12/mo. A free trial is available.

Key features include: Four step pay run, HMRC recognised RTI submissions, Automatic tax and NI calculations, Pension auto enrolment, Statutory pay calculations, Online payslips.

Sage Payroll integrates with Sage Accounting, Nest Pensions, HMRC, Sage HR, Microsoft Excel, Sage Employee Benefits.

Sage offers support via Phone, Email, Live Chat, Knowledge Base, Community Forum, Webinars, 24/7 (Live rep).

Sage Payroll is available in United Kingdom.

USERS

Who uses Sage Payroll?

Typical company sizes, industries, and job titles based on verified Stack Match reviews.

Sage Payroll logoEase of use
4.2

Based on 22 reviews

Company size

Based on 22 reviews
0%
Small business
0%
Midsize business
0%
Enterprise

Top job functions

Based on 22 reviews

Owner

14%
  • Owner0%
  • Director0%
  • Practice Owner0%
  • HR Manager0%
  • Office Manager0%
  • Bookkeeper0%

Top industries

Based on 22 reviews

Accounting

Top Sector
  • Accounting0%
  • Construction0%
  • Retail0%
  • Transportation0%
  • Manufacturing0%
  • Mechanical Engineering0%
PROS & CONS

Pros & Cons in Reviews

Real advantages and drawbacks of Sage Payroll highlighted by verified users.

Sage Payroll logoOverall sentiment
4.4

Based on 22 reviews

Never once had an RTI submission fail or go missing in three years, which I cannot say for…

86% positive reviews out of 22

As a small practice we tested most of the cloud payroll options. Sage won on the balance of price, HMRC reliability and how little training clients need when they want to see their own numbers.

K

Krishnan Iyer

Practice Owner, 2-10 employees

Never once had an RTI submission fail or go missing in three years, which I cannot say for every product I have used. Auto enrolment assessments are right every time. The price per company is sensible for bureau style use.

Entering variable hours for twenty drivers weekly is tedious.

5% negative reviews out of 22

Might be the right tool for salaried staff but our drivers do different hours every single week and getting those in is more manual than the sales pitch suggested. Timesheets helped a bit but the drivers will not use the app consistently.

B

Barry Huckerby

Owner, 11-50 employees

Entering variable hours for twenty drivers weekly is tedious. Import template is strict and rejects files for formatting quibbles. Support twice suggested things I had already told them I tried. Considering whether a driver focused system suits us better.

Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Four step pay run

4.8(46)

Allows you to manage and streamline four step pay run operations efficiently inside your business workflows.

HMRC recognised RTI submissions

4.4(28)

Allows you to manage and streamline hmrc recognised rti submissions operations efficiently inside your business workflows.

Automatic tax and NI calculations

4.6(64)

Allows you to manage and streamline automatic tax and ni calculations operations efficiently inside your business workflows.

Pension auto enrolment

4.4(46)

Allows you to manage and streamline pension auto enrolment operations efficiently inside your business workflows.

Statutory pay calculations

4.8(28)

Allows you to manage and streamline statutory pay calculations operations efficiently inside your business workflows.

Online payslips

4.6(10)

Allows you to manage and streamline online payslips operations efficiently inside your business workflows.

Sage Payroll logoFeatures
4.0

Based on 22 reviews

PRICING PLANS

Sage Payroll Pricing

Free Trial Available
Sage Payroll logoValue for money
4.2

Based on 22 reviews

Payroll Essentials

Ideal for businesses ready to explore and get started with basic operations

£12/ month
  • 90% off for the first 3 months
  • 5 employees included
  • Four step pay run
  • HMRC recognised RTI submissions
  • Pension auto enrolment
  • Online payslips and P60s
  • Sage Copilot anomaly checks
  • HR essentials and self service

Payroll Standard

Most popular

Built for companies that want to gain an edge with advanced features and automation

£23/ month
  • 90% off for the first 3 months
  • 5 employees included
  • Everything in Essentials
  • Timesheets with clock in and out
  • Project timesheets
  • One enhanced pay run
  • Onboarding and offboarding
  • Documents and e signature

Payroll Premium

For businesses aiming to scale their operations with full capability and custom integration

£34/ month
  • 90% off for the first 3 months
  • 5 employees included
  • Everything in Standard
  • Interactive shift scheduling
  • Shift schedule templates
  • Goals, OKRs and 360 feedback
  • One to one scheduling
  • Employee surveys

We may earn a commission if you buy via links on this page. It never affects how we rate software — how we make money.

Integrations

Sage Accounting logoSage AccountingNest Pensions logoNest PensionsHMRC logoHMRCSage HR logoSage HRMicrosoft Excel logoMicrosoft ExcelSage Employee Benefits logoSage Employee Benefits

Support, availability and typical users

Support

  • Email
  • Phone
  • Live Chat
  • Knowledge Base
  • Forum

Availability

Countries
United Kingdom
Languages
English

Typical users

  • Small business
  • Midsize business
  • Enterprise
Sage Payroll logoCustomer Service
4.0

Based on 22 reviews

User reviews

Overall rating

Write a review
4.4

Based on 22 reviews

Filter by rating

Average Ratings

Ease of Use4.2
Value for Money4.2
Customer Service4.0
Functionality4.0

Sorted by most recent

O

Owen Bryn-Jones

Director, BJ Electrical & Sons

Construction2-10 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 26 June 2026

Runs alongside Sage Accounting like one product

We were already on Sage Accounting for the books and CIS, adding the payroll made everything live in one login. Wages appear in the accounts automatically and the accountant stopped charging us for payroll journals.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
4.0
Pros

One login, one bill, books and payroll talking to each other. Copilot flagged an apprentice moving NI category the month he turned 21, would never have caught that myself.

Cons

If you leave Sage Accounting the payroll pricing standalone is different, worth understanding the bundle before committing. No other complaints.

Was this helpful? · 8
T

Tanya EllingworthVerified reviewer

Head of People, Mercury Creative Agency

LinkedIn verified
Marketing & Advertising11-50 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 17 June 2026

Premium HR features punch above the price

We bought it for payroll and ended up retiring two other subscriptions, our old HR records system and a survey tool. The performance management is not as deep as a dedicated platform but it is included, and included wins arguments at our size.

Ease of use
4.0
Customer service
3.0
Value for money
4.0
Functionality
4.0
Pros

Goals and one to ones in the same system as pay. E signature on contracts saved a DocuSign subscription. Self service holiday booking with the shared calendar.

Cons

360 feedback setup is rigid, you work Sage’s way. Support chat quality varies noticeably by time of day.

Was this helpful? · 10
R

Rebecca Sowerby

Finance Administrator, Elmbridge Veterinary Group

Veterinary11-50 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 8 June 2026

Moved from a spreadsheet and HMRC basic tools, night and day

We were using the free HMRC tools and a spreadsheet for everything else. First proper payroll software and I honestly did not know it could be this straightforward.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
4.0
Pros

Everything in one place, pay, pensions, payslips, holiday. Statutory sick pay calculated correctly first time when one of our nurses was off for six weeks, which I used to dread working out by hand.

Cons

Wish the mobile app let me approve a pay run, currently I need the laptop. Minor thing.

Was this helpful? · 9
D

Danielle Prescott

Director, Prescott & Hale Salons

Consumer Services11-50 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 27 May 2026

Copilot caught a mistake that would have cost us

A stylist had been put on the wrong hourly rate after her review. Copilot flagged that her gross pay had jumped more than it expected before I pressed submit. That single catch probably paid for a year of the software.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
4.0
Pros

The anomaly checking before each pay run. Holiday balances the girls can check themselves instead of asking me. Support answered on a Sunday when I was doing payroll late, which I did not expect.

Cons

Shift scheduling is only on Premium and we sit on Standard, so rotas still live on a whiteboard. The upgrade gap between £23 and £34 feels wide for one feature we want.

Was this helpful? · 14
J

Jasmine OkorieVerified reviewer

Operations Director, Brightside Care Services

LinkedIn verified
Individual & Family Services51-200 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 12 May 2026

Premium plan running rotas and payroll together

Care work is shifts, cover and last minute changes. Having the rota and the payroll in the same system means hours flow through to pay without retyping, which was our single biggest source of pay errors before.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Shift scheduling with templates for our standard patterns. Clock in and out from carers phones. Hours to pay without manual transfer. Sage Copilot flags when someone worked well over their usual hours.

Cons

Scheduling interface is functional rather than slick, drag and drop can be fiddly on a tablet. Occasional lag on Monday mornings when everyone submits time at once.

Was this helpful? · 13
S

Simone Hattersley

Practice Manager, Birchwood Dental Practice

Health, Wellness and Fitness11-50 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 4 May 2026

Switched from a competitor mid tax year, smoother than feared

Everyone warns you never to switch payroll mid year. The import brought across year to date figures for all fourteen staff correctly and the first parallel run matched to the penny.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
4.0
Pros

Migration tooling and the support person who checked our first run. Pension contributions to two different providers handled. Associates on variable sessions paid correctly each month.

Cons

The one month free trial is Standard plan only, we wanted to trial Premium features and could not without paying. Small thing given how it went.

Was this helpful? · 12
Y

Yvette CranleighVerified reviewer

Finance Manager, Ashdown Park Garden Centre

LinkedIn verified
Retail51-200 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 24 April 2026

Copes well with our seasonal swings

We go from thirty staff in winter to nearly seventy in spring. Adding seasonal workers each March is routine now, starter checklists in bulk, and the per employee pricing flexes down again when they leave.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Scales up and down with the season without plan changes. Bulk operations for the seasonal intake. Leavers processed cleanly with P45s the same day.

Cons

Costs jump in the busy season with per head pricing, predictable but worth modelling. Rehiring last year’s seasonal staff requires re-entering some details that it could remember.

Was this helpful? · 11
L

Lorraine Baxter

Office Manager, Redfern Roofing Ltd

Construction11-50 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 19 April 2026

Brought payroll back in house and never regretted it

We paid a bureau £90 a month to run payroll for eleven staff and still had to chase corrections. Now I do it myself in about twenty minutes a month and any mistake I can fix immediately instead of waiting for someone else.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
4.0
Pros

The four step pay run is genuinely idiot proof, and I mean that kindly because I had never run payroll before. Tax and NI just calculate. The RTI submission happens as part of the run so you cannot forget it. Payslips go to the lads on their phones.

Cons

The reports come out of Excel looking scruffy and need tidying before the accountant sees them. That is my only real gripe in two years.

Was this helpful? · 18
V

Victoria LindsellVerified reviewer

Financial Controller, Harwick & Dunn Solicitors

LinkedIn verified
Legal Services11-50 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 3 April 2026

The Sage Accounting integration is the quiet hero

We run Sage Accounting for the practice books, so payroll journals posting themselves after each run was the deciding factor. Wages, PAYE liability and pension accruals appear in the accounts correctly coded without anyone touching them.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Payroll to accounts sync with no manual journals. Confidential payroll access kept separate from the bookkeeping users. Salary sacrifice handled correctly for our cycle to work scheme.

Cons

Custom reporting is limited, I export and pivot for the partners quarterly pack. A report builder would round it out.

Was this helpful? · 15
A

Angela Redworth

Charity Manager, Foxglove Hospice Support

Non-Profit Organization Management2-10 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 25 March 2026

Small charity, part time staff, zero payroll drama

Seven part time staff on different hours and our old outsourced arrangement kept getting the pension assessments wrong. Since bringing it in house on Sage we have had two clean years.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
4.0
Pros

Auto enrolment assessment correct for part timers crossing the threshold some months and not others, which was exactly what the bureau kept fumbling. Trustees like that I can produce the staff cost report myself.

Cons

The price is per plan not per charity size, a nonprofit discount would help small charities. Otherwise genuinely struggling to fault it.

Was this helpful? · 9
S

Stephen Garrity

Owner, Garrity Landscapes

Landscaping2-10 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 14 March 2026

Five staff, £12 a month, no complaints

For a small crew like ours the Essentials plan covers everything. Started on the 90% offer so it cost pennies while I learned it, and even at full price it is less than an hour of my time is worth.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
4.0
Pros

Pay run takes me ten minutes on the last Friday of the month, done from the van more than once. The lads get payslips on their phones. HMRC side is completely handled.

Cons

Seasonal workers coming and going means adding and removing employees, and beyond the included five it charges per head. Fair enough, but budget for it if your headcount swings.

Was this helpful? · 12
K

Krishnan IyerVerified reviewer

Practice Owner, KI Accounting Services

LinkedIn verified
Accounting2-10 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 23 February 2026

I run nine client payrolls on it

As a small practice we tested most of the cloud payroll options. Sage won on the balance of price, HMRC reliability and how little training clients need when they want to see their own numbers.

Ease of use
4.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

Never once had an RTI submission fail or go missing in three years, which I cannot say for every product I have used. Auto enrolment assessments are right every time. The price per company is sensible for bureau style use.

Cons

Switching between client companies takes more clicks than it should. A proper bureau dashboard across all clients would save me real time.

Was this helpful? · 25
C

Cheryl AnandVerified reviewer

Bookkeeper, CA Bookkeeping

LinkedIn verified
AccountingSelf-employed employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 9 February 2026

My recommendation for every small client who asks

Clients ask me what payroll to use roughly once a month. Unless they have something unusual going on, this is my answer, mostly because I know they will not break it and I will not be untangling anything in January.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
4.0
Pros

Hard to make an uncorrectable mistake, and corrections when needed are clean with a proper trail. New starter and leaver processing is well guided. Consistent between clients so my process notes work everywhere.

Cons

Price rises have arrived most years, modest each time but the direction is the same. Grandfathered pricing for long standing customers would be a nice gesture.

Was this helpful? · 17
M

Malcolm Treharne

Director, Treharne Bros Butchers

Retail2-10 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 17 January 2026

Second generation shop, first generation on proper payroll

Dad did the wages in a ledger book for forty years. The accountant insisted we modernise and picked Sage. Two years on I will admit she was right.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Weekly pay runs are quick once your staff are set up. Holiday pay for the Saturday staff calculated properly. The accountant logs in herself at year end which saves us both time.

Cons

Weekly payroll means you are in it every week obviously, and the odd slow afternoon on the site is more noticeable. Nothing that has made me want to go back to the ledger.

Was this helpful? · 10
G

Gerald Mostyn

Company Secretary, Mostyn Holdings

Investment Management2-10 employeesUnited KingdomUsed: 6-12 months
3.0
Reviewed on 5 January 2026

Does directors payroll fine, wants to be more than we need

We run directors salaries and little else. It handles that perfectly well but the product increasingly pushes HR features, Copilot suggestions and upgrade prompts at a company that just wants four payslips a month.

Ease of use
3.0
Customer service
4.0
Value for money
3.0
Functionality
3.0
Pros

Directors NI calculated on the annual basis correctly, which simpler tools get wrong. Reliable RTI. Support competent on the one occasion needed.

Cons

Interface busy with features we will never use. Would happily pay less for a directors only mode with half the screens.

Was this helpful? · 7
D

Duncan Faircloth

General Manager, The Ploughman’s Rest

Hospitality11-50 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 30 December 2025

Pub payroll with students and seasonal staff

High staff turnover is the reality of a pub and the starter and leaver workflows cope well. P45s generated properly, student loan deductions picked up from the starter checklist, holiday accrual for casual staff tracked.

Ease of use
4.0
Customer service
5.0
Value for money
4.0
Functionality
4.0
Pros

Starters and leavers are quick. Support sorted a duplicated employee record inside one phone call. The pay run reminds you about outstanding tax code notices before you run.

Cons

Tronc and tips distribution is manual, a hospitality feature set would be welcome. Rota features need Premium which we have not stretched to.

Was this helpful? · 11
A

Alan WhitcombeVerified reviewer

Managing Director, Whitcombe Precision Engineering

LinkedIn verified
Mechanical Engineering11-50 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 15 December 2025

Solid payroll, HR side feels bolted on

The payroll half is excellent and has never let us down across three tax year changes. The HR features are useful but you can tell they came from a different product, the navigation between the two halves is not seamless.

Ease of use
4.0
Customer service
3.0
Value for money
4.0
Functionality
4.0
Pros

April tax changes just appear, no update to install, no panic. Pension files upload to Nest without editing. P60s at year end took minutes for eighteen staff.

Cons

Jumping between payroll and the HR area feels like switching apps. Had one support query about statutory paternity that took three contacts to get a straight answer.

Was this helpful? · 16
N

Nadia KaminskaVerified reviewer

HR Manager, Ferrocrest Manufacturing

LinkedIn verified
Manufacturing51-200 employeesUnited KingdomUsed: 1-2 years
3.0
Reviewed on 19 November 2025

Fine to about fifty staff, strained beyond that

We run just over sixty on it and while it copes, you feel the edges. Shift premiums and overtime rules need manual handling every run and the per employee pricing adds up at our size.

Ease of use
3.0
Customer service
3.0
Value for money
4.0
Functionality
3.0
Pros

Core calculations always correct. The self service portal cut the payslip reprint requests to zero. Onboarding checklists keep the paperwork consistent.

Cons

No rule builder for complex overtime and shift premiums, we prepare those in a spreadsheet and import. At sixty plus employees the per head charges make it worth comparing against bigger payroll platforms.

Was this helpful? · 20
R

Raymond Petherick

Owner, Petherick Marine Services

Maritime2-10 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 2 November 2025

Three tax years in, it has never once been the problem

Running a small business means something is always on fire. In three years payroll has not been the fire, not once, and that reliability is worth more than any feature.

Ease of use
4.0
Customer service
4.0
Value for money
5.0
Functionality
4.0
Pros

April changes handled invisibly. A tax code change for one of the engineers arrived from HMRC into the software before the paper letter reached him. Payslip portal means no reprints.

Cons

They retired a report layout I liked in an update without much notice. Found an equivalent but release notes could be clearer about what is changing.

Was this helpful? · 13
F

Frank DelaceyVerified reviewer

Managing Partner, Delacey & Rowe Architects

LinkedIn verified
Architecture & Planning11-50 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 21 October 2025

Quietly excellent, which is exactly what payroll should be

Good payroll software should be boring and this is beautifully boring. Twenty two staff paid correctly on the 28th of every month for two and a half years, and the one complexity we have, salary sacrifice pensions for the partners, handled without workarounds.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Salary sacrifice configured properly with the right NI treatment. Year end is an afternoon, not a week. Employee portal adoption was immediate, even from the partners who resist all technology.

Cons

The dashboards on login are more marketing than information, I click past them every time. Let me set my landing page.

Was this helpful? · 14
C

Colin Marchbank

Treasurer, Dunelm Rowing Club

Sports2-10 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 5 October 2025

Volunteer treasurer, three employees, zero payroll knowledge

The club employs a coach and two part time staff. I inherited payroll with the treasurer role and this software has made it a non event in my month.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
4.0
Pros

It tells me what to do and in what order. Phone support has twice talked me through things patiently, once about a new starter checklist, once about a tax code notice. Auto enrolment letters generated for us.

Cons

Some of the HR features are wasted on three employees but you cannot buy the payroll without them. Would take a leaner cheaper tier.

Was this helpful? · 8
B

Barry Huckerby

Owner, Huckerby Coach Hire

Transportation11-50 employeesUnited KingdomUsed: 6-12 months
2.0
Reviewed on 28 September 2025

Struggled with our drivers variable hours

Might be the right tool for salaried staff but our drivers do different hours every single week and getting those in is more manual than the sales pitch suggested. Timesheets helped a bit but the drivers will not use the app consistently.

Ease of use
2.0
Customer service
2.0
Value for money
3.0
Functionality
3.0
Pros

When the hours are in, the calculations are correct. HMRC side is reliable.

Cons

Entering variable hours for twenty drivers weekly is tedious. Import template is strict and rejects files for formatting quibbles. Support twice suggested things I had already told them I tried. Considering whether a driver focused system suits us better.

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Sage Response— responded on 6 October 2025

Hello Barry, thank you for the honest feedback. Our team would like to look at your timesheet import setup, there are formats that handle variable weekly hours with less manual work. Please get in touch. Sage UK Customer Care